The Apps Store customer service is now available for all users to contact for any issue with any app or game on their iPhones. Users can contact Apps Store customer service and get their problems solved by experts in no time. There is also a dedicated section for Apple users only. They can contact the Apple support team to resolve their issues within 24 hours.
If you have an app in the Apple App Store or Android’s Google Play Store, you should have heard of customer service. Whether it’s a problem with an app you bought or a bug in your app, app customer service is your friend.
App and Google Play stores are great platforms for selling your apps. Both stores are easy to navigate and understand. However, many developers do not know how to contact the customer service team for either platform.
I’ll share how to contact the App Store and Google Play customer support teams in this article. If you’re unsure about getting them, you can ask for help in the comments below.
If you’re an app developer, your customers are your top priority! They buy apps because they want to solve their problem. But sometimes, your customers get frustrated with the service provided by the App Store. And if you’re not paying attention to this, you can lose much money.
How to contact Apps Store Customer Support
App Stores’ customer support is an important part of maintaining your business. It is the first line of defense against problems and issues with your apps.
This post will show you how to contact App Store and Google Play customer support, from simple questions about your app to complex issues with your App Store account.
First, let’s talk about the basics.
How to submit feedback to Apps Store Customer Service
When an app doesn’t work, contacting the developer is important to find out what went wrong. Developers will usually reply within 24 hours, but if you have an issue requiring further investigation, you can send them a message to Apps Store customer service.
You can also email customer service, but this might not be easy to track down. Apps customer support is much easier to find than the email address.
To find the email address, follow these steps:
Open the App Store or Play Store, and look for an envelope icon at the top right corner.
Tap on it.
Type “feedback” into the search bar.
Scroll to the bottom and tap on “Send feedback.”
You’ll now see a list of contact information. Look for the section labeled “Support.”
Scroll down until you find the email address for customer service.
How to get in touch with Apps Store Technical Support
How to get in touch with Apps Store Technical Support
Whether you have a problem with your app or a bug, here’s how to contact Apple or Google.
App Store
If you have a problem with your app, contact Apple directly by going to https://www.apple.com/contact/, and selecting “Technical Support” from the dropdown menu is best.
To access the “Technical Support” page, click the “Help” button and then click “Contact Apple” from the list.
Google Play
If you have a problem with your app, contact Google directly by going to https://support.google.com/play/contact/ and selecting “Customer Support” from the dropdown menu is best.
To access the “Customer Support” page, click the “Support” button and then click “Contact Google” from the list.
How to report a problem or issue with Apps Store
You can rate your app when you purchase an app from either the Apple App Store or Android’s Google Play store. You can also leave a review if you have a problem.
If you ever find a bug in an app or think there’s a problem with its operation, you can contact the customer support team.
If you’re having trouble contacting the customer support team, you can use the feedback tab on the app’s store listing. If you’re unsure where to find this, type “app name + feedback” into your search bar.
The next time you try contacting customer support, you can also go to the developer’s website and look for a contact form.
Fequently asked questions about app store customer service
Q: How does it feel that many other companies are making similar products?
A: Knowing that other companies are making the same product or service feels good. That way, we can compare notes on what worked well and what didn’t work well and improve our customer service. Also, if they are doing something wrong, we can tell them about it.
Q: How do you deal with rude customers?
A: I try to stay calm and respond politely. If they continue being rude, I will ask them to leave.
Q: How do you handle phone calls from angry customers?
A: I tell my manager immediately and let him know what the customer says and how they act.
Top myths about apps store customer service
- All apps are free.
- There are always new apps to download.
- Apps are the best thing since sliced bread.
- Apps make up for lost time.
Conclusion
Apps Store customer service is pretty good. I had a very pleasant experience trying to contact them. However, their website has many problems.
You can send a request by email or by phone. However, I found that calling customer support was the quickest and most effective way to solve the problem.
As a side note, you should also be aware that they have a policy of charging $30 if you don’t get a reply within 48 hours.
