Boost your results with this sales training tip that shows you a quick and fun technique to learn the benefits and features of your seller’s products and services. This is a simple way to discover and memorize additional features and benefits of your products and recall them instantly while talking with customers.
By using this training, you will be able to match any need a customer presents with a feature and explain how the benefits of that feature fulfill their requirements. No matter what selling style you use, the benefits of learning more features and benefits of what you sell and being able to recall them, will be of great value to you.
How to Learn and Recall Features and Benefits of Your Products and Services
Let’s start with a need the customer could have. We’ll make this one easy so think of a very general need that many of your customers or prospects want your products or services to fulfil. Now recall the best feature of what you sell to meet that need. Then give a very brief explanation of the benefits of the feature supplies that will match the customer’s needs.
Related Articles :
- Yo-Yo Health Habits and How to Stop
- Featured Avon Products
- Featured TV Shows and Computer Games
- Advantages and Disadvantages of Customized Software
- Set the Featured Page
Now try another of these linking chains. You can use a new customer need or stick with the same need and link a new feature that gives a benefit that will meet the need. You could also use the same need, keep the same feature of your product, but use a different benefit that the feature can supply. This idea of mixing and matching the features in your chain of connections from the need to feature to benefit is part of the accelerated learning built into this sales training technique. As you use the technique in spare moments throughout the day, you can fix the links around one need and see how many different features you can find for just that one need. You can fix the feature and see how many different benefits that feature will give. Or, you can start with the benefit and work backward to see how many different features can supply the one benefit.
When you train yourself in this way, always complete the chain; if you start with a benefit and work back to a feature, always add the need it meets on the end of the chain. Doing this builds up mental connections in your memory and will give you automatic recall of the full chain no matter which links you start from.
Practice the Chains Sales Training Technique
Practicing the chains sales training technique has two positive benefits for salespeople:
1. It organizes information into logical chunks that can be easily remembered and recalled.
By repeatedly practicing the chains, you organize your knowledge of features and benefits into memorable chunks of information connected to a customer’s need. When you practice the chains backward or start with a feature, you strengthen the connecting links and make the connections memorable from more starting points.
So whether a customer presents a need and recalls the feature and associated benefits of that need instantly, or you want to present the features and benefits of your products or services and the needs that they will meet. Practicing the chains will help you to think on your feet.
2. Practising the Sales Training Technique Increases Your Knowledge
Select a need and exhaust your knowledge of the features and benefits that can meet that need. Then continue searching for ways that your products and services can fulfill the need.
When you ask yourself a question, your mind will come up with the best answers it can. Some of these answers will show you features and benefits that will meet the customer’s needs that you hadn’t considered previously. You will start looking at the links between needs – features – benefits through a new frame, leading you to new links and connections.
For example, a customer needs to save money. Once you have exhausted all the features that come to mind, offering the benefit of reducing costs, you could change your viewpoint to search for more. Instead of saving money, you could move on to features that will improve productivity or increase efficiency and save money differently.
This creates new links and new chains, new possibilities for presenting your product, meeting customer needs, and overcoming sales objections. The chains sales training technique can also be used as an exercise in meetings and training sessions and an ice breaker game; it’s also a great way of learning a new product from a sales angle and testing the knowledge of your sales team. There is also another link that you can add to the chain that will increase your conversion rate as you close more sales.