I am not a computer geek, and this review is intended for people like me. Many technical support review examples on the web can help you learn, but most of them do not go any deeper than explaining through examples. Recently, I had to ask for some technical support from iYogi for my PC, and my experience wasn’t that bad. I give huge credit to the technician who provided me with the support.
The review of my experience with iYogi technical support might be worthwhile, too. Their support options can be pretty affordable. Their professional support “list price” is $169.99 for one year of remote tech support. My experience isn’t necessarily representative of the kind of support you will get, but you will definitely get an idea of how it works. All I can do is educate people on the type of support you will get in Mexico.
Without any notice, I had this weird freezing of my computer. I was almost in the middle of important work, and suddenly my computer crashed. I called iYogi for help a few days back. I went through their website and found it pretty decent to ask for help, unlike another technical service provider (I don’t want to take the blame, though). The technician was pretty helpful and supportive, too.
Tech support has always been a huge burden for most companies. But all you have to do is browse the net for tech support newsgroups—iYogi has many of them—and then you can quickly realize that most customers don’t even know how to ask their questions. A mixture of different computers and other things confuses any sharp and talented technician and makes it impossible for them to resolve the issue.
Customer communication must be supportive, which is a buyout from iYogi. Technicians usually get carried away with their troubleshooting and sometimes cut off the customers when they speak or neglect their opinions because a user or customer only knows what it’s about. Aside from this, an employee or technician should always be courteous and well-mannered towards many customers because that’s their area. They should also help the customers understand the troubleshooting so that the user becomes familiar with it.
A good tech support person has a lot of knowledge and training, and it’s a valuable asset to ask for a good salary.iYogi does a lot to protect that talent and provide the essential and high-quality tech support some people need. To respond to this, iYogi is taking advantage of the fact that many iYogi people are ready, willing, and able to help the users. Some of them are the nicely paid tech support people wyou might talk with on the phone.
iYogi creates a website like a yogi, which allows customers or users to communicate well and select the right program or plan for themselves. Instead of forgetting the websites that helped us out from the soup, I suggest you bookmark these websites, for issues are always around the corner.
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Since I went for the one-year subscription plan, I received a call from a skilled technician over the phone. Though it took time for the technician to understand my problem, I still appreciate that I didn’t get that scripted response that we usually get for another free technical service provider; after talking to those, you feel like banging your head against the wall in frustration. The iYogi technician treated me like a customer but didn’t assume I knew anything. This made it possible to zero in on what to do remarkably quickly. After checking a few possible ways, we set a remote connection to my PC so the technician could work directly on my box.
The short version of my story is that using emailed instructions, the technician got to me right after that and made me understand what was causing the problem. My technician taught me enough good knowledge that when the computer cannot find an updated driver, it locks itself up and gets frozen. The hardware drivers should be updated regularly. It also helps augment the computer’s RAM by increasing the PC’s virtual memory.
